Communication and IT Minister Ravi Shankar Prasad has
directed the officials to take strict action against erring
telemarketers and individuals involved in harassment of telecom
subscribers. The method of harassment includes unsolicited commercial
messages or calls. He observed that telecom resources are also being
used to carry out financial frauds and dupe the common man of his
hard-earned money. Clear directions were issued to the officials to take
strict and tangible action to stop such activities immediately.
Mr. Prasad today held a high level meeting in New Delhi to address the
rising concern and irritation of consumers over Unsolicited Messages on
mobile phones, repeated harassment through SMS, promising fraudulent
loan transactions and above all to make digital transactions safe and
secure.
During the meeting, officials pointed out that even the subscribers
registered in Do-Not Disturb service continue to receive commercial
communication from Registered Tele-Marketers and further Unregistered
Tele-Marketers are also sending commercial communication to the
subscribers. The Minister directed the officials of the Department of
Telecommunication to conduct a meeting with Telecom Service Providers
and Tele-Marketers to apprise them of the seriousness of the issue and
to ensure the compliance of laid down rules and procedures in this
regard.
It was decided that for effective handling of Unsolicited Commercial
Communication (UCC) and also the financial frauds being done through
misuse of telecom resources, a web or mobile application and SMS based
system will be developed for redressal mechanism. This will enable
telecom subscribers to lodge their complaints related to matters involving UCC. He also directed to devise special strategies
including blocking of telecom operations due to rising concern in
Jamtara and Mewat region for curbing fraudulent activities involving
usage of telecom resources.
The officials apprised the Minister that
for UCC and financial fraud related complaints, time is of utmost
essence and a quick time bound action will help in reducing such menace.
Accordingly, a Nodal agency, named as Digital Intelligence Unit will be
set up to coordinate with various Law Enforcement Agencies, Financial
Institutions and telecom service providers in investigating any
fraudulent activity involving telecom resources.
SOURCE ; AIR
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(With input from news agency language)
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