The National Consumer Dispute Redressal Commission (NCDRC) said that the Indian Post Office Act provided immunity to the postal department from any liability for loss, delay or damage to any postal article during its transmission.
The only exception to the rule is the case where the Central Govt undertakes liability in expressed terms, and in the case of delay of domestic speed post articles, the speed post charges paid by customers are refundable, the NCDRC said while dismissing a revision petition.
“...It is clear that Section 6 of Indian Post Office Act, 1898, provides for immunity to the government, i.e, the postal department, from any liability by reason of loss, misdelivery, delay or damage to any postal article in the course of transmission by post except in cases where in expressed terms the liability is undertaken by the central government,” a bench comprising President R K Agarwal and member S M Kanitkar said in an order dated March 9.
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